(Senior) Aftersales Specialist ($23-30K + Bonus)

Aftersales Specialist, Aftersales Executive, Luxury Retail, Luxury Fashion, Leather Goods, Aftersales, Repair
Your new company
Our client is a world-renowned Luxury Retail Group. They are looking for an Aftersales Specialist to cope with the business expansion in Hong Kong.

Your new role
  • Establish aftersales procedure and coordinate and planning of aftersales operations between store and Headquarter
  • Support customer and store spare part order demand and ensure its delivery accuracy
  • Assess of damaged and/ or defective products for conducting commercial arbitration and cost minimization
  • Keep actively eyes on products quality alerts with Headquarter & Métiers for best customer product experience
  • Execute repair operations with third party vendors to ensure compliance with company standard while costs controlled

What you'll need to succeed
  • Experience in Aftersales service is preferred
  • Candidate with more experience will be considered as Senior Aftersales Specialist
  • Proficient in both spoken and written Chinese including English
  • Handle complex client situations and resolve them to the satisfaction of client and company
  • Independent and can work under pressure
  • Enjoy discovery and taking on a diverse set of tasks and challenges

What you'll get in return
  • A competitive salary, year-end bonus
  • 5-days work week
  • Flat structure, bring your ideas and the management will always listen
  • Dynamic and fun work environment, great company culture
  • Excellent opportunity with one of the most attractive employers in the business
  • Exceptional career support and leadership training

What you need to do now If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service, feel free to contact Posey Ho at (+852) 2230 7440 / Posey.Ho@hays.com.hk #1231191


Job Type
Retail & Consumer Goods

Talk to a consultant

Talk to Posey Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: 22307440