Your new company
A Fintech company headquartered in Hong Kong, with offices in Shanghai and Shenzhen. Main business is to provide customers with quality financing services and solutions, through a digitalized financing process employing big data and our proprietary credit assessment models.

Your new role

• Provide services to clients in Mainland China
• Proactively assist sales colleagues in handling clients’ inquiries/complaints through emails, wechat, phone calls
• Collect clients’ needs and opinions, coordinate and communicate with internal parties including Risk Department, Technology Department, Finance Department, etc. and effectively provide solutions to facilitate the communication
• Conduct online due diligence and onboarding procedure with clients
• Responsible for sales data analytics and analysis
• Perform ad-hoc assignments

What you'll need to succeed

• Bachelor degree or above
• At least 1-2 years of customer service work experience
• Candidate with 1-2 year(s) experience or handling Mainland China clients is preferred
• Experience in handling bank, e-commerce or payment platform clients is preferred
• Familiar with corporate or personal credit products is preferred
• Proficient in both spoken and written Chinese including Putonghua
• Basic knowledge of English is preferred
• Good customer service mentality and communication skill
• Work under pressure with strong learning ability and responsibility, not afraid of repetitive work
• Visit clients if needed
• Good command of computer skills including MS Word, MS Excel and MS PowerPoint

What you'll get in return

• A competitive salary based on performance and output
• Year-end bonus, 5-days work week, bank holiday
• Flexible working hours
• Flat structure, bring your ideas and the management will always listen
• Dynamic and fun work environment, great company culture
• Excellent opportunity with one of the most attractive employers in the business
• Exceptional career support and leadership training

What you need to do now
If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service, feel free to contact Posey Ho at +852 2230 7440 / Posey.Ho@hays.com.hk #1223198