Call Centre Supervisor/ Manager ($25K up + Com)

Call Centre, Telecom, Customer Service, Inbound Call, Sales, Business Development, Account Manager, Supervisor
Your new company
A leading E-Commerce company is looking for an experienced Call Centre Supervisor and Manager to cope with the business expansion in Hong Kong.

Your new role
  • Assist Call Centre Manager to manage daily operation of the Call Centre (including calls and online chat platform) to ensure quality services are delivered and KPIs are met
  • Drive the team to achieve sales target, improve productivity and service quality
  • Work closely with both internal and external business partners to ensure smooth business operation
  • Identify operational issues and suggest possible improvements
  • Monitor and evaluate agent performance, provide sales training opportunities
  • Prepare reports and analyse call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction

What you'll need to succeed
  • 4-10 years of experience in Call Centre environment is preferred
  • Candidate with more experience will be considered as Call Centre Manager
  • Good command in both written and spoken English, Mandarin and Cantonese
  • Result-oriented, able to work under pressure and work in a dynamic environment
  • Enjoy discovering and taking on a diverse set of tasks and challenges
  • Excellent communication/ interpersonal skills and able to professionally interact with clients

What you'll get in return
  • A competitive salary, double pay and year-end bonus
  • 5-days work week
  • Flat structure, bring your ideas and the management will always listen
  • Dynamic and fun work environment, great company culture
  • Excellent opportunity with one of the most attractive employers in the business
  • Exceptional career support and leadership training

What you need to do now If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service/ Sales, feel free to contact Posey Ho at (+852) 2230 7440 / #1232319


Job Type
Retail & Consumer Goods
Business Development

Talk to a consultant

Talk to Posey Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: 22307440

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