Your new role

• Carry out QA checking activities such as call sample checking, monitoring, analysis of repeated errors, for sales activities for the Bank's Corporate Banking and High Net Worth segment.
• Ensure all control measure are undertaken to minimize the risk exposure
• Provide quality and efficient account servicing and business administration support to the department
• Work closely with the Team Manager to identify and explore the opportunities on streamline workflow design
• Instruct and provide guidance to team members by handling different types of call and customer complaints
• Engage in projects from analysis & procedure to training

What you'll need to succeed

• University degree in a related field of study
• 4+ years of working experiences in the banking QA related to any products, but commercial / corporate / HNW products will be an advantage
• Proficiency in both English and Chinese, fluency in Putonghua is an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ 22307474. Alternatively, you can also share your CV to Keith.Ho@hays.com.hk.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1213637