Your new company
A largest and the most appealing online marketplace for luxury goods is looking for Client Service talents to cope with the expansion in Hong Kong.

Your new role

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
  
  
  

What you'll need to succeed

• 3 years' experience in customer service especially in E-Commerce, Luxury Retail or Luxury Lifestyle
• Candidates with more experience will be considered as Client Service Manager
• Strong command of written and spoken English, Cantonese and Mandarin
• Handle complex client situations and resolve them to the satisfaction of client and company
• Independent and can work under pressure
• Enjoy discovery and taking on a diverse set of tasks and challenges
  
  

What you'll get in return

• A competitive salary based on performance and output
• Long-term career opportunities
• Excellent opportunity with one of the most attractive employers in the business
• Excellent career support and leadership training
  
  
  

What you need to do now
If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service, feel free to contact Posey Ho at +852 6067 4314 / Posey.Ho@hays.com.hk #1220561