Client Service Executive ($26K) / Client Service Manager ($34K)
CS Manager, Client Service Officer, CS, Customer Service Officer, Customer Service Manager, CS Executive, CSM
Your new company
A largest and the most appealing online marketplace for luxury goods is looking for Client Service talents to cope with the expansion in Hong Kong.
Your new role
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
What you'll need to succeed
3 years' experience in customer service especially in E-Commerce, Luxury Retail or Luxury Lifestyle
Candidates with more experience will be considered as Client Service Manager
Strong command of written and spoken English, Cantonese and Mandarin
Handle complex client situations and resolve them to the satisfaction of client and company
Independent and can work under pressure
Enjoy discovery and taking on a diverse set of tasks and challenges
What you'll get in return
A competitive salary based on performance and output
Long-term career opportunities
Excellent opportunity with one of the most attractive employers in the business
Excellent career support and leadership training
What you need to do now
If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service, feel free to contact Posey Ho at +852 6067 4314 / Posey.Ho@hays.com.hk #1220561
Summary
Job Type
Permanent
Industry
Retail & Consumer Goods
Location
HongKong
Specialism
Digital Technology
Ref:
1220561
Talk to a consultant
Talk to Posey Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon