Customer Experience Consultant (12 months)

Customer Experience job for major insurer, implementing process improvements to the customer journey

Your new company
Global insurer focusing on developing market leading customer journeys across their markets

Your new role
Working with the customer experience and business analysis team you will design and implement new strategies relating to customer experience management, including rolling out improvements to the design of the customer journey and the business processes that support it. You will develop new process maps and will assist in the project management of changes using Agile methodology as you look to make significant changes to how the company interacts with its customer base.

What you'll need to succeed
Ideally, you will have:
  • Experience of working in a marketing, customer experience, customer journey or customer facing role
  • An interest or experience in delivering changes to processes or business practices.
  • Great communication skills
  • Strong stakeholder management skills

What you'll get in return
This role will suit a candidate from a marketing, consulting or customer experience background interested in developing new skills and experience in a change related role. You will work in a diverse team with significant resources to deploy to improve their customer experience and you will also gain exposure to project management and Agile methodology in a role that will have a high degree of impact to the overall business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1209115


Job Type
Finance Technology
$50K to $60K per month + Benefits

Talk to a consultant

Talk to Matthew Hayes, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307977