Director - Customer Strategy and Experience

Driving 1st Class Customer Experience Strategies
Your new company
Having recruited in the insurance industry for the last 10 years, I assist companies to acquire the best talents to drive various business objectives. Currently one of my long-term partners is looking to further enhance its online and offline customer strategies. Ensuring best in class customer experience and digital journey, this emerging insurance company is investing wisely to ensure business goals are hit.

Your new role
As the Director of Customer Strategy and Experience, you will play an instrumental role to design and implement both online and offline customer strategies. With your experience, you will lead the team to deploy tactics to drive customer experience and digital engagement across the GBA market. You will utilise your expertise to drive excellent customer experience and loyalty, working with cross departments ensuring synergy to drive business leads.

What you'll need to succeed
- Solid experience within the financial services on driving customer strategies
- Passionate in building long term success with the company
- Strong knowledge with the GBA market
- Track record in building successful customer experience framework
- Competencies in working with senior stakeholder and external vendors
- Ability to drive strategic direction as well as transformation projects

What you'll get in return
In return for your commitment, you will be offered with a highly rewarding career within in fast growing organisation.

What you need to do now
If you fulfil all the qualifications mentioned above and have the drive to succeed or are interested in similar roles within insurance, please contact me with an attached CV at or please call +852-22307943. #1196175


Job Type
Banking and Financial Services

Talk to a consultant

Talk to Samson Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307943

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