Head of Retail Sales & Operation (Furniture)

Our client is a high end luxury furniture and interior design company
To cope with the company's expansion and market demands, we are now looking for high calibre to join our winning team.

Key Responsibilities: Sales
l As a leadership role manage a retail store with whole retail sales and operation team, team size of 10.
l Formulate the business planning and execute the brand strategies and programs to maximise revenue, business growth and brand equity;
l Maintain strong relationship with valuable customers, architects and designers and other stakeholders;
l High sensitivity to client’s expectation and loyalty. Lead the retail sales teams to provide with guarantees excellent customer service, ensure customer unique sales experiences in whole sales process.
l Drive revenue by developing new direct customers and alternative sales channels;
l Proactively explore, identify and develop a clear understanding of the business / sales opportunities and client requirements, identify new up-sell and cross-sell opportunities, and be able to articulate internally and externally;
l Work with Marketing Team with in-store display, hospitality, events/activities and maintain a set of philosophy of our brand perceptions for customers.

Operations and Team management
l Enhance operational efficiency;
l Overseeing daily store operations including sales targets, KPIs, housekeeping, staff training and skills development, complaints handling, etc., in accordance to standards and requirements;
l Strong leadership skill, train up and provide guidance to sales team to motivate achievement of individual and company’s sales target.
l Develop and maintain good relationship internally and externally with customers, suppliers, consultants, contractors and attend business related functions.

l Preparing sales analysis, sales budgets, sales plans
l Regular reporting and meetings with Sales Directors and Management.
l Monitor the performance of the sales team by establishing a system of reports and communications involving sales reports and finance information;

Professional qualifications
l University degree holding in Business, Sales and Marketing, or related disciplines, MBA would be highly preferred;
l Minimum of 15 years’ sales experience major in high-end Kitchen and furniture design with at least 5 years’ experience in team leader position;
l Proven track record in achieving business objectives and profitability targets;
l Experiences major in luxury retails industry is a must.

Please send your updated CV to anthea.cheung@hays.com.hk or contact 2230 7425 / 6408 9851 for more information. #1202562


Job Type
Retail & Consumer Goods

Talk to a consultant

Talk to Anthea Cheung, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307425