Our client in Education and Training is looking for an IT Support Specialist to join the team!
Your new role
Provide professional, effective, knowledgeable, and rapid technical support services in the classrooms and to teachers, students, parents, and support staff as needed by the organisation.
Triage, resolve and escalate support tickets within agreed timescales using the online Helpdesk System.
Ensure that client support services are maintained to the standards set forth by organisation.
Manage the network environment that consists of network devices, laptops, desktops, and other mobile devices, both Apple and Microsoft systems.
What you'll need to succeed
At least two years of experience supporting Apple and Microsoft products.
Experience with a ticketing system for request assignment, tracking, escalation, and reporting.
Experience with using machine imaging software and other desktop management tools
Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:
Macintosh and Windows computers and operating systems;
Application software including Google Workspace and Microsoft Office;
Web browsers, such as Chrome, Firefox, Safari, Edge;
Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;
Computer networks, including wireless connectivity and VPN;
Virus protection and spyware removal software applications;
Security and registry configuration changes.
Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
Ability to work with people of various backgrounds with all levels of technical knowledge
Ability to work well individually and in a team
Willing to work with and support our students and learning community
Willing to work outside office hours when required, especially during busy periods
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Nicole Daing at +852 2101 0061 or send your CV to Nicole.Daing@hays.com.hk now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1231005
Education & Training
Talk to a consultant
Talk to Nicole Daing, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon