IT Support Specialist

Our client in Education and Training is looking for an IT Support Specialist to join the team!
Your new role
  • Provide professional, effective, knowledgeable, and rapid technical support services in the classrooms and to teachers, students, parents, and support staff as needed by the organisation.
  • Triage, resolve and escalate support tickets within agreed timescales using the online Helpdesk System.
  • Ensure that client support services are maintained to the standards set forth by organisation.
  • Manage the network environment that consists of network devices, laptops, desktops, and other mobile devices, both Apple and Microsoft systems.

What you'll need to succeed
  • At least two years of experience supporting Apple and Microsoft products.
  • Experience with a ticketing system for request assignment, tracking, escalation, and reporting.
  • Experience with using machine imaging software and other desktop management tools
  • Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:
  1. Macintosh and Windows computers and operating systems;
  2. Application software including Google Workspace and Microsoft Office;
  3. Web browsers, such as Chrome, Firefox, Safari, Edge;
  4. Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;
  5. Computer networks, including wireless connectivity and VPN;
  6. Virus protection and spyware removal software applications;
  7. Security and registry configuration changes.
  • Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
  • Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
  • Ability to work with people of various backgrounds with all levels of technical knowledge
  • Ability to work well individually and in a team
  • Willing to work with and support our students and learning community
  • Willing to work outside office hours when required, especially during busy periods

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Nicole Daing at +852 2101 0061 or send your CV to now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1231005


Job Type
Education & Training

Talk to a consultant

Talk to Nicole Daing, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: 21010061

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