Manager - IT Service Management
Our client is a retail company in APAC. They have a new hiring to lead the IT service delivery team.
Your new company
Your new role
What you'll need to succeed
What you need to do now
#1201100
- a retail company with business across APAC.
Your new role
- Manage 1st and 2nd line IT service centre with over 20 members
- Define KPI and SLA to meet ITIL standard
- Settings goals and objectives to improve team performance
- Bring in new products and services that could improve the effectiveness and efficiency of help desk operation
What you'll need to succeed
- Familiar with ITIL standard to fulfil SLA
- Familiar with help desk policy, standards and procedures
- MCP, MCSE will be definitely advantage
- Good command of written and spoken English and Chinese (Mandarin)
- If you are interested in this role, please call Jacky Chow at +852 2230 7986 or email jacky.chow@hays.com.hk with your latest CV.
Summary
- Job Type
- Permanent
- Industry
- Technology & Internet Services
- Location
- HongKong
- Specialism
- Infrastructure
- Ref:
- 1201100
Talk to a consultant
Talk to Jacky Chow, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon
Telephone: +85222307986
JOB_11772461201100