Manager - IT Service Management

Our client is a retail company in APAC. They have a new hiring to lead the IT service delivery team.
Your new company
  • a retail company with business across APAC.

Your new role
  • Manage 1st and 2nd line IT service centre with over 20 members
  • Define KPI and SLA to meet ITIL standard
  • Settings goals and objectives to improve team performance
  • Bring in new products and services that could improve the effectiveness and efficiency of help desk operation

What you'll need to succeed
  • Familiar with ITIL standard to fulfil SLA
  • Familiar with help desk policy, standards and procedures
  • MCP, MCSE will be definitely advantage
  • Good command of written and spoken English and Chinese (Mandarin)

What you need to do now
  • If you are interested in this role, please call Jacky Chow at +852 2230 7986 or email with your latest CV.


Job Type
Technology & Internet Services

Talk to a consultant

Talk to Jacky Chow, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307986