Senior Manager, Digital Customer Journey

Senior Manager acting as the team leader to develop and implement digital customer experience strategies

Your new company
This energy & utility market leader is looking for an experienced digital customer journey expert (min.10 years of experiences) to lead the team. With an aggressive growth plan and the vision to become a better leader in its field, it continues to grow and expand their business across APAC region.

Your new role
As a leading member of the team, you will manage the group's digital customer experience strategy. Apart from leading the team in planning and implementing innovative strategies, you will also work with other departments to design products and methods to enhance omni-channel experiences. Performing customer analytics and designing AI chatbot are part of your job duties.

What you'll need to succeed
  • Ideally you will have at least 10 years of digital customer journey experience
  • Prior experience in leading and driving digital initiatives will be an advantage
  • An eye for detail and possessing excellent communication skills
  • Ability to keep up on trends and understand needs of the market

What you'll get in return
  • Competitive compensation package alongside consistent career development
  • Opportunities to work with innovative and experienced experts from the field
  • Involvement in digital transformation projects
  • Lead and transform the strategy and future of a well-established team

What you need to do now
If you are currently looking for a new role within the Marketing & Digital areas, or potentially exploring the market? Feel free to contact myself on +852 2230 7451 for a confidential discussion, and send me your CV to kelvin.tse@hays.com.hk #1240600

Summary

Job Type
Permanent
Industry
Energy, Utilities & Mining
Location
HongKong
Specialism
Marketing
Ref:
1240600

Talk to a consultant

Talk to Kelvin Tse, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307451

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