Senior Officer, Complaint Handling, Bank

A well established bank is looking for a Complaint Handling Senior Officer to join their Complaint Team

Your new company
  • A well established bank is looking for a Complaint Handling Senior Officer to join their Complaint Team

Your new role
  • To be the focal point for the Bank in managing the customer verbal and written complaints received from different channels.
  • Ensure timely investigation and resolution according to pre-defined standards, and timely logging in the system for clear and complete record purposes.
  • Work closely with key stakeholders such as internal compliance team and external regulators and maintain good working relationship.
  • Identify areas for improvements and prepare reports for enhancing service quality.

What you'll need to succeed
  • 3+ years of working experiences in Complaint Handling or Customer Service in the Banking industry.
  • Sound knowledge in banking products.
  • Proficient communication skills in written and spoken English and Chinese Cantonese and Mandarin.
  • Bachelor degree in the related field.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can also send Keith your updated CV to
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1233803


Job Type
Banking & Financial Services
Banking and Financial Services

Talk to a consultant

Talk to Keith Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307474

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