Service Design Lead (Financial Services)

Looking for a person who is passionate Service Design/ UX research, with UX background is more ideal.

Your new company
This is a financial company who is promoting digital transformation, looking for a person who is passionate in Service Design to join the team.

Your new role
  • Provide support, training and coaching on design thinking and design methodologies/standards to teams across the organization
  • Plan, manage and execute the design research activities (strategy, user research, secondary research etc.) collaboratively with other team members
  • Facilitate workshops to identify and redesign priority customer journeys with different stakeholders from across the organization
  • Analyze and synthetize research data to identify and generate meaningful insights and behavioral patterns that inform the new user experience
  • Translate insights and research into user stories, wireframes, mockups and prototypes that allow the development and validation of user experiences
  • Define, structure and coordinate deliverables consistent with project goals

What you'll need to succeed
  • With 5+ years experience in service design roles; success driving mindset changes in organizations and Manager titles or equivalent
  • Fluency in advanced design software (e.g., Sketch, Photoshop CC< Antetype) and prototyping tools (e.g., Flinto, Principle, Axure RP)
  • Digital experience and proficiency with ethnographic research techniques, usability testing, UX/UI, rapid prototyping and agile methods
  • Strong customer-experienced oriented mindset to rapidly identify core needs of customer
  • Good communication skills to collaborate with stakeholders, coach internal teams, and run research activities and workshops

What you need to do now
If you’re interested in this role, click “apply now” or for more information and a confidential discussion this role or to find out more about IT and Digital opportunities contact Carina Choi at +852-2230-7437 or Follow Hays for the most up-to-date career advice and insights on the world of work: #1210216


Job Type
Technology & Internet Services

Talk to a consultant

Talk to Carina Choi, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: 22307437

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