Team Manager, Call Centre Improvement Project

A well developed Retail Bank is looking for a Team Manager under Call Centre Project and Improvement Team

Your new company
A well developed Retail Bank is looking for a Team Manager under Call Centre Project and Improvement Team This is a new headcount for an expanding section with 20 Headcounts.

Your new role
  • Will be leading 20 Headcounts and managing Process Improvement and Transformation projects for Call Centre Operations.
  • Responsible for driving Call Centre Process Changes and re-engineering projects.
  • Manage the Call Centre Service Quality Assurance team to ensure proper service quality is provided by relevant colleagues from the front office.
  • Responsible for overall project implementation, including but not limit to user requirement collection, requirement analysis, User Acceptance Test, end-user training and documentation
  • To develop, implement and execute internal control procedure and ensure the control self-assessments are properly carried out.

What you'll need to succeed
  • 10+ years of working experiences in Call Centre Operations, Quality Assurances and Project Management.
  • University degree in the relevant field.
  • Strong leadership experiences in leading a small - mid size team
  • Proficient in written and verbal communication skills in English and Chinese Cantonese and Mandarin.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your updated CV to
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1240254


Job Type
Banking & Financial Services
Banking and Financial Services

Talk to a consultant

Talk to Keith Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307474

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