Team Manager, Call Centre Improvement Project
A well developed Retail Bank is looking for a Team Manager under Call Centre Project and Improvement Team
Your new company
A well developed Retail Bank is looking for a Team Manager under Call Centre Project and Improvement Team This is a new headcount for an expanding section with 20 Headcounts.
Your new role
- Will be leading 20 Headcounts and managing Process Improvement and Transformation projects for Call Centre Operations.
- Responsible for driving Call Centre Process Changes and re-engineering projects.
- Manage the Call Centre Service Quality Assurance team to ensure proper service quality is provided by relevant colleagues from the front office.
- Responsible for overall project implementation, including but not limit to user requirement collection, requirement analysis, User Acceptance Test, end-user training and documentation
- To develop, implement and execute internal control procedure and ensure the control self-assessments are properly carried out.
What you'll need to succeed
- 10+ years of working experiences in Call Centre Operations, Quality Assurances and Project Management.
- University degree in the relevant field.
- Strong leadership experiences in leading a small - mid size team
- Proficient in written and verbal communication skills in English and Chinese Cantonese and Mandarin.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your updated CV to Keith.Ho@hays.com.hk.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1240254
Summary
- Job Type
- Permanent
- Industry
- Banking & Financial Services
- Location
- HongKong
- Specialism
- Banking and Financial Services
- Ref:
- 1240254
Talk to a consultant
Talk to Keith Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon
Telephone: +85222307474
Similar jobs to Team Manager, Call Centre Improvement Project
Principal Service Manager
A leading medical devices company, they bring everything closer to the consumer market.HongKongAssistant Manager || Infra/O365/SCCM
Management of MS O365, other Infrastructure and support of Group IT servicesHongKong(Sr.) E&M Engineer
Few E&M contractors are now looking for E&M Engineer and Sr. Engineer to join the growing project teamHongKongSenior Project Manager - Business Transformation
Responsible for supporting business transformation for the organisationHongKongGeneral Manager (Product Innovation)
Opportunity to work at as a General Manager to do product innovation on digital door locks & solutionsHongKongBase plus Discretionary Bonus
JOB_12338481240254