Voice Recording Ops

Brilliant voice engineer role in an investment bank!
Your new company
The company is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

Your new role
This role sits within the Firm's Enterprise Technology Services (ETS) division.

You will be responsible for:
- Work with different stakeholders for voice recording service including requirement review, problem investigation and business impact analysis.
- Review and design BAU support model for China new DC.
- Ensure BAU support model in China align with compliance standards.
- Ensure compliance standards and guidelines on voice recording data and retention policies are followed and implemented on a regular basis.
- Co-ordinate regular or adhoc voice recording check out with local IT teams and vendors in Asia countries.
- Playback, verify and prepare voice recording check out reports.
- Work with engineering team for automated testing tool issue fixing.

What you'll need to succeed
- 3+ years of experience on voice recording areas
- Working knowledge of Telephony platforms (e.g. Cisco, BT, IPC)
- Working knowledge of applicable bank compliance regulations and risk management strategies.
- Ability to propose improvement or automation process that can improve and satisfy compliance control and guidelines.
- Oral and written communication skill in both English and Mandarin

What you'll get in return
• The opportunity to work in a leading investment bank
• The opportunity to collaborate with like-minded individuals
• The career development opportunities working in a fast-paced environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1221939


Job Type
Banking & Financial Services
Banking and Financial Services

Talk to a consultant

Talk to Raven Bassi, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +60376118600